Terms of Service

PCP Maker, operated by AavionD LLC

Last updated: June 26, 2026

These Terms of Service ("Terms") govern your access to and use of the PCP Maker website, applications, and related services (collectively, the "Service"), provided by AavionD LLC ("AavionD," "we," "us"). By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

These Terms incorporate by reference our Privacy Policy and our Service Agreement. In the event of a conflict between these Terms and the Service Agreement regarding subscription-specific commitments, the Service Agreement controls.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. If you are accepting on behalf of an organization or another individual, you represent that you have the legal authority to do so. We may decline registration or suspend accounts that do not meet these requirements.

2. Accounts and Invite-Only Access

Memberships are currently issued through referral only. You must provide a valid referral code from an existing PCP Maker member or designated trainer to register. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us promptly at aaviond.com if you suspect unauthorized access.

Accounts are personal. Each license permits one (1) active session at a time and may not be registered on more than three (3) devices. Signing in on a registered device ends any other active session on the same license. To add a fourth device, you must first un-register one of your existing devices from account settings. Sharing credentials between people is a violation of these Terms and may result in suspension.

3. Subscriptions, Trial, Fees, and Renewal

The Service is offered on a subscription basis. Subscription tiers, prices, billing periods, and any free trial terms are presented at the point of purchase and may change from time to time. New accounts receive a three-day free trial; trial exports may carry a "PCP Maker" watermark. Following the trial, continued access requires an active paid subscription.

Subscriptions renew automatically for successive billing periods at the then-current rate unless cancelled before the renewal date. Payments are processed by third-party payment providers. You authorize the applicable provider to charge your chosen payment method. Except where required by law or expressly stated at purchase, fees are non-refundable, including for partially used billing periods.

4. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation prevents future renewals and takes effect at the end of the current billing period; you retain access to paid features until that date. Because plan content lives on your device, cancellation does not affect your saved .sdp files, but it does end your ability to use the Service to edit them.

5. Account Deletion

You may delete your account and workspace at any time from the "Delete account" section in Settings. Deletion is permanent; AavionD will retain only the limited records necessary to comply with legal obligations or resolve disputes. Encrypted plan files on your device are not affected by account deletion — they remain in your possession.

6. Acceptable Use

You agree not to:

• Reverse engineer, decompile, or attempt to derive the source code of the Service except as expressly permitted by law;
• Resell, sublicense, white-label, or otherwise commercialize access to the Service without our written permission;
• Use the Service to violate any law, infringe any third-party right, or transmit malicious code;
• Bypass authentication, rate limits, paywalls, watermarks, or other technical measures of the Service;
• Use automated means (bots, scrapers, headless browsers) to access the Service in a manner that materially burdens our infrastructure or extracts content at scale;
• Misrepresent your identity or affiliation, or use the Service to harass, defame, or harm another person;
• Upload, transmit, or process content that you do not have the right to use, including protected health information ("PHI") under HIPAA where doing so would create obligations the Service is not designed to support.

7. License to Use the Service

Subject to your compliance with these Terms and payment of applicable fees, AavionD grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal personal or professional use. All right, title, and interest in and to the Service — including all software, designs, trademarks, content, and other intellectual property — are owned by AavionD or its licensors and are protected by applicable law. No license is granted by implication.

8. Your Content

You retain all rights to the Person-Centered Plans and other content you create using the Service ("Your Content"). The Service is designed so that Your Content remains on your device, in your browser's local storage, or in encrypted save files that you control. AavionD does not claim ownership of Your Content and does not access it through normal operation of the Service.

You are solely responsible for the lawfulness, accuracy, appropriateness, backup, and retention of Your Content, including obtaining any required consents from the individuals it describes. Treatment of any limited information AavionD does receive (account email, operational data) is described in our Privacy Policy.

9. Referrals

Each member receives a personal referral code and may invite up to five new members. Trainer accounts are granted unlimited referrals at AavionD's discretion. You agree not to spam, harvest, or manipulate referrals, and you understand that referral codes may be rate-limited or revoked at any time. AavionD may modify, suspend, or end the referral program at any time without notice.

10. Health Information and Compliance Posture

The Service is designed to operate outside the scope of the federal Health Insurance Portability and Accountability Act ("HIPAA") because it is not designed to create, receive, maintain, or transmit protected health information on behalf of any covered entity. AavionD is not your business associate and will not execute Business Associate Agreements through the Service.

You are responsible for determining whether your use of the Service is consistent with any HIPAA, state, contractual, or institutional obligations that apply to you, and for handling plan content accordingly. AavionD does not make any blanket "HIPAA compliant" claim. See our Privacy Policy for the complete compliance posture.

11. Third-Party Services

The Service may integrate with or link to third-party services — including payment processors, identity providers, analytics providers, mapping services, and email infrastructure — that are governed by their own terms and privacy practices. AavionD is not responsible for third-party services, and your use of them is at your own risk. The presence of a third-party integration does not imply endorsement.

12. Feedback

If you submit suggestions, ideas, or feedback about the Service, you grant AavionD a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that feedback into the Service or its successors without obligation, attribution, or compensation to you.

13. Service Availability and Changes

We strive to keep the Service available but do not guarantee uninterrupted access. We may modify, add, or discontinue features at our discretion; schedule maintenance windows; or change subscription pricing for future renewals on reasonable notice. We may also impose reasonable usage limits as needed to protect the Service or other users.

14. Termination by Us

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, that your use poses risk to AavionD, the Service, or other users, or that your account has been inactive for an extended period. Where practicable, we will provide reasonable advance notice and an opportunity to cure non-payment or curable breaches. On termination, Sections that by their nature should survive (including 6, 7, 8, 10, 12, 15, 16, 17, 18, 19, and 20) survive.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. AAVIOND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT PARTICULAR RESULTS WILL BE OBTAINED; OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL AAVIOND OR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY.

AAVIOND'S TOTAL AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO AAVIOND FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO THESE MAY NOT APPLY TO YOU IN FULL.

17. Indemnification

You agree to defend, indemnify, and hold harmless AavionD, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (i) Your Content, (ii) your use of the Service in violation of these Terms, (iii) your violation of any law or third-party right, or (iv) any dispute between you and a third party arising from your use of the Service.

18. Governing Law, Venue, and Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply. Subject to any applicable arbitration provisions, you and AavionD consent to the exclusive jurisdiction and venue of the state and federal courts located in California for any dispute arising out of or relating to these Terms or the Service.

The parties will first attempt to resolve any dispute through good-faith informal discussions. If the dispute cannot be resolved informally within thirty (30) days, either party may pursue the remedies available under applicable law in the agreed venue.

19. Export and Sanctions Compliance

You represent that you are not located in, under the control of, or a national or resident of any country subject to comprehensive U.S. sanctions, and that you are not listed on any U.S. government list of prohibited or restricted parties. You agree to comply with all applicable export-control and sanctions laws in your use of the Service.

20. Changes to These Terms

We may update these Terms from time to time. We will revise the "Last updated" date above and, where appropriate, provide additional notice (such as a banner in the Service or an email to the address on file). Your continued use of the Service after the effective date of any change constitutes your acceptance of the revised Terms.

21. Miscellaneous

These Terms, together with the Privacy Policy and Service Agreement, constitute the entire agreement between you and AavionD regarding the Service and supersede prior or contemporaneous communications on the subject. Our failure to enforce any provision is not a waiver of that provision. If any provision is held unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. You may not assign or transfer these Terms without our written consent; any attempt to do so is void. AavionD may freely assign these Terms — and transfer your account information and any other personal information we hold — in connection with a merger, acquisition, financing, sale of assets, reorganization, or operation of law, subject to the protections described in our Privacy Policy.

22. Contact

Questions about these Terms? Contact AavionD LLC via aaviond.com.

This page is provided for general information and is not legal advice. Please consult qualified counsel regarding your own circumstances.